Customer Support
We are here to assist you. For any questions regarding your order, our products, or general inquiries, please refer to the information below or contact us directly. We are committed to ensuring a seamless experience.
Contact
If you require assistance, our customer care team is available via:
Email: support@celestofficial.com
Please allow up to 24 hours for a response on business days.
Returns & Exchanges
You may initiate a return within 14 days of receiving your order. Returns must be in original condition and packaging. Once your return has been reviewed, you will receive a confirmation via email.
Frequently Asked Questions
Once your order has been dispatched, you will receive a confirmation email with a tracking link.
If your order has not yet shipped, cancellation is possible. Please contact us as soon as possible.
Estimated delivery time is 3 to 5 business days within Germany and Austria. International shipping times vary by destination.
Shipping
We ship worldwide. For detailed information on delivery times, carriers, and international zones, please visit our Shipping Policy.